Agreement to Terms
By dropping off equipment, submitting a quote request, or using the services of Wrench King ("the business", "we"), you agree to the following terms and conditions. These terms apply to all repair, service, and maintenance work performed by Wrench King in Kingston, Ontario and surrounding area.
Estimates and Quotes
All quotes provided — whether in person, by phone, or via email — are estimates based on the information available at the time of assessment. Final charges may vary if additional parts or labour are required once work has begun.
- Written or verbal quotes are valid for 14 days from the date of issue
- Estimates are free on most equipment — confirm when booking
- You will be contacted for approval before any work exceeding the original estimate proceeds
Authorization to Repair
By leaving equipment at Wrench King, you authorize the business to inspect and diagnose the equipment. No repair work will begin until you have reviewed and approved the quote. Approval may be given in person, by phone, or by email.
If you cannot be reached for approval within 14 days of a quote being issued, Wrench King reserves the right to apply a diagnostic fee and return the equipment unrepaired.
Payment
Payment in full is due upon completion of repairs and prior to equipment being released. Accepted payment methods will be confirmed at time of drop-off. Wrench King reserves the right to retain equipment until full payment has been received.
Turnaround Time
Most repairs are completed within 2–5 business days. Turnaround times are estimates and may vary depending on parts availability, workload, and equipment condition. Wrench King is not liable for delays caused by supplier or shipping issues.
Same-day or priority service may be available on select jobs — call ahead to confirm.
Parts and Components
Wrench King uses quality replacement parts appropriate for the equipment being serviced. Where original manufacturer parts are available, they will be recommended. Aftermarket alternatives may be used to manage cost — this will be communicated at quote stage.
- Replaced parts are available for inspection upon request before disposal
- Core charges or environmental disposal fees may apply to certain components
Warranty on Repairs
Wrench King stands behind our work. Labour performed is warranted for 30 days from the date of pickup under normal operating conditions. Parts carry the manufacturer's warranty where applicable.
This warranty does not cover:
- Damage resulting from misuse, neglect, or improper storage
- Issues unrelated to the original repair
- Equipment that has been modified or worked on by another party after pickup
- Normal wear and tear
Customer Responsibilities
When dropping off equipment, customers are responsible for:
- Disclosing any known history of prior repairs or modifications
- Draining fuel from equipment where required by local transport regulations
- Removing personal items or accessories not related to the repair
- Ensuring contact information provided is current and accurate
Abandoned Equipment
Equipment not collected within 30 days of notification that repairs are complete will be considered abandoned. Wrench King reserves the right to charge storage fees after this period and, after 60 days, to dispose of or sell abandoned equipment to recover costs outstanding.
Limitation of Liability
Wrench King will take reasonable care of all equipment left in our possession. However, the business is not liable for:
- Pre-existing damage or wear not related to the repair
- Loss or damage caused by fire, theft, flood, or other events beyond reasonable control
- Consequential losses arising from equipment downtime
Liability for any claim is limited to the cost of the repair performed.
Governing Law
These terms are governed by the laws of the Province of Ontario and the laws of Canada applicable therein. Any disputes will be resolved in the courts of Ontario.
Changes to These Terms
Wrench King reserves the right to update these Terms & Conditions at any time. The current version will always be available on this page. Continued use of our services constitutes acceptance of any revised terms.
Contact
Questions about these Terms & Conditions can be directed to info@wrenchking.ca.